Delivery terms and right of withdrawal

These terms apply to ordering and delivering the Koukku Taituri desktop licence. The browser version is free and requires no account, order or licence. Updated 12 August 2026.

1. Seller

Company

Koukku Kapital Oy (auxiliary trade name Koukku Digital)

Business ID

3331246-5

Domicile

Turku, Finland

Street address

Kärsämäentie 35, 20360 Turku, Finland

Postal address

P.O. Box 3, 20201 Turku, Finland

VAT

The company is entered in the Finnish VAT register.

Orders and licence matters

myynti@koukku.ai

Other enquiries

info@koukku.ai

The company details can be verified in the Finnish Business Information System (YTJ), maintained jointly by the Finnish Patent and Registration Office and the Tax Administration.

2. The product

The Koukku Taituri desktop licence is a right of use for the Windows desktop application. The licence covers every tool in the application, software updates and support for the whole contract period.

The licence is per workstation: the price is based on the number of workstations where the application is installed. The licence key is granted for the contract period and verified on the user's own device — there is no activation server, and the application does not contact us during use.

The browser version at pdf.koukku.ai is free for everyone. It requires no account, order, payment card or licence key, and these delivery terms do not apply to it.

3. Price and VAT

All prices shown on this site and in our quotes exclude VAT. Value added tax is not included in the prices shown. The tax is determined by the buyer's location and tax status and is added to the invoice at the applicable rate. For sales to Finland, the Finnish standard VAT rate is added to the invoice.

If the buyer is a VAT-registered business in another EU country and provides a valid VAT number, the sale is treated under the reverse charge mechanism. The VAT number must be provided when ordering.

The final price including VAT is always stated in the quote and on the invoice before the order becomes binding on the buyer.

4. Ordering

Ordering requires no user account and no registration. There is no card payment and no instant checkout on this site — nothing is charged when you submit the form.

1. Quote request. Fill in the form on the site or send a message to myynti@koukku.ai. We need the organisation name, contact person, email address and the number of workstations. A business ID and an e-invoicing address (OVT) speed up invoicing.
2. Quote. We send a written quote stating the number of workstations, the unit price, any discount, the contract period, the total price excluding and including VAT, and the validity of the quote.
3. Order. The contract is formed when the buyer accepts the quote in writing (email is sufficient) or places an order based on it.
4. Order confirmation and delivery. We send the order confirmation and the licence key by email (section 5).
5. Invoice. The invoice is sent separately (section 6).

5. Delivery

The product is digital. Delivery is by email to the address given in the order — nothing is sent by post and no delivery charges apply.

What delivery includes

• The licence key or key file (see the distribution options below)
• An order confirmation: order number, number of workstations ordered, price, contract period and delivery date
• A download link to the installation package and the deployment guide at pdf.koukku.ai/kayttoonotto (in Finnish)

Delivery time

The licence key is delivered within two business days at the latest from the confirmation of the order. In practice delivery usually happens on the same business day. If delivery is delayed, we will tell you and give a new estimated delivery time.

When per-workstation keys are ordered, the delivery time is counted from the moment we receive the machine identifier file collected by the customer.

Two ways to distribute the key

This is agreed when ordering:

• Shared key: one key for the whole organisation. The same value is distributed to every workstation.
• Per-workstation keys: each workstation gets its own key. For this, the customer's IT runs a collection script we provide and sends us the resulting file; we return a file containing a key for each machine. The script and the data it reads are described in the deployment guide (in Finnish) and the processing in our privacy policy.

If the key is lost or does not arrive

We keep a record of the licence key for the whole contract period. If the key does not arrive, is lost, or the contact person changes, request it again from myynti@koukku.ai — state the organisation name and the order number or business ID. We will resend the key to the contact person named in the contract free of charge. The key is not given to anyone other than the contract contact person or a person named by the ordering organisation.

If a workstation breaks or is replaced under the per-workstation key model, the application keeps working for 14 days and shows a notice. Tell us which machines have been replaced and we will issue new keys free of charge — the licence count does not change when an old machine is retired.

6. Invoicing and payment terms

Invoicing is done by e-invoice to the OVT address given by the buyer, or by email invoice if no e-invoicing address exists. The invoicing period is one year in advance and the payment term is 30 days net. Any invoicing surcharge is agreed in the quote and shown on the invoice. Interest on late payment is determined under the Finnish Interest Act.

We do not tie late payment to how the application works: an overdue invoice does not shut the program down in the middle of a working day. Non-payment is handled through the contract and invoicing, not technically.

The monthly price of €4.90 per workstation is the unit of calculation. Invoicing is annual because the licence key is granted one year at a time — this keeps the invoice and the key's validity in step, and a small order does not produce twelve invoices a year.

7. Contract period, renewal and termination

The contract period is 12 months. It renews automatically for a further 12 months unless the contract is terminated in writing at least one month before the end of the period. The licence key is granted for the contract period and expires by itself at the end of it.

We remind you of renewal well before the period ends and deliver a new key when the contract is renewed. If the contract is not renewed, the application returns to the free tier when the period ends. Nothing is deleted from the customer's computer and none of the customer's files are locked: all files produced are in standard formats (PDF, PDF/A, PDF/UA) and stay with the customer.

8. Free trial

The desktop application can be trialled free of charge for 14 days. The trial requires no payment card and no user account, and it does not turn into a paid subscription automatically: the trial simply ends and the application returns to the free tier. The trial key is requested on the 14-day trial page (in Finnish).

9. Right of withdrawal

Consumer buyers

Under the Finnish Consumer Protection Act, a consumer has the right to withdraw from a distance contract within 14 days of concluding the contract by notifying us. The notification can be free-form and sent to myynti@koukku.ai; it must make clear who is withdrawing and which order the withdrawal concerns.

When the right of withdrawal lapses. A licence key is digital content supplied electronically. If delivery begins during the withdrawal period, the right of withdrawal lapses — but only if both of the following apply:

• the consumer has expressly requested that delivery begin during the withdrawal period, and
• the consumer has acknowledged that the right of withdrawal is lost once the contract has been performed.

We ask for this consent in writing before sending the key, and it is recorded in the order confirmation. If the consent has not been given, the key is not delivered until the withdrawal period has passed — or the consumer can ask for immediate delivery and accept that the right lapses. Either option is fine; the choice is the consumer's.

If you withdraw before the key has been delivered, we refund any amount paid without delay and no later than 14 days from receiving the withdrawal notice, using the same payment method used for the payment.

Companies, municipalities, the state and other organisations

The statutory right of withdrawal applies to consumers only. For orders by companies and public bodies, the terms agreed in the quote and the order confirmation apply. Report an incorrect or accidental order immediately to myynti@koukku.ai — in practice we will settle the matter if the key has not yet been taken into use.

10. Faults and complaints

If the delivery is incorrect or the product does not work as agreed, report it to myynti@koukku.ai. State the order number or business ID, what you were trying to do, what happened and which operating system you use. We reply without undue delay.

We remedy the fault primarily by delivering a working key or a software fix. If the fault cannot be remedied within a reasonable time, the buyer is entitled to a price reduction or to cancel the purchase as provided by law.

A consumer must report a fault within a reasonable time from noticing it or from when it should have been noticed. A report made within two months is always made in time.

Security findings can be reported separately to john@koukku.ai.

11. Dispute resolution

We aim to settle disagreements directly. If no agreement is reached:

• A consumer may refer the matter to the Finnish Consumer Disputes Board (kuluttajariita.fi). Before doing so, it is advisable to contact the consumer advisory services of the Finnish Competition and Consumer Authority (kkv.fi). A consumer may also always bring an action before the district court of their own domicile.
• In contracts other than consumer contracts, disputes are heard by the District Court of Southwest Finland, unless otherwise agreed in the quote.

Finnish law applies to the contract.

12. Other terms

• The licence is an organisation-specific right of use. It may not be resold, rented or transferred to a third party without written consent.
• We are not liable for indirect damages. Our liability is limited to the amount paid under the contract in question, unless the law provides otherwise.
• We may change these terms. Each order is governed by the terms in force at the time of ordering; the terms are stored as an annex to the order confirmation.